Refund policy
Last updated: July 25, 2026
Pawtrevia, operated by L.A. DAVID LLC, offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received.
- Include its original packaging, accessories, manuals, and components.
- Include the order number or proof of purchase.
Items that are used, altered, damaged through misuse, or returned with missing parts may not be eligible for a refund.
How to Request a Return
To request a return, contact us at:
support@pawtrevia.com
Include your order number, the reason for the return, and photographs when the product is damaged, defective, or incorrect.
Returns must be approved before being shipped. Do not send products to the address shown on the package or to our business mailing address without receiving return instructions from us. The correct return address will be provided after your request is approved.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind, an incorrect selection, or another reason not caused by Pawtrevia.
Pawtrevia will cover reasonable return shipping costs or provide another appropriate solution when the item received is defective, damaged, or different from the item ordered.
Original shipping charges are non-refundable unless the return results from an error by Pawtrevia.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if the product is damaged, defective, missing components, or incorrect.
Include clear photographs or videos showing the issue. We will review the request and may offer a replacement, partial refund, full refund, or return instructions, depending on the circumstances.
Non-Returnable Items
The following items cannot normally be returned:
- Gift cards.
- Digital products or downloadable content.
- Final-sale items clearly identified as non-returnable.
- Products damaged through misuse, improper installation, accidents, or unauthorized modifications.
- Personal-care or hygiene-sensitive products that have been opened or used.
These restrictions do not affect any rights provided by applicable consumer protection laws.
Order Cancellations
Orders may be cancelled within 1 hour of purchase, provided the order has not already been processed or fulfilled.
After the one-hour cancellation period, we cannot guarantee that the order can be stopped. If the order has already shipped, the customer may request a return after delivery in accordance with this policy.
Refunds
We will notify you after receiving and inspecting the returned item.
When the refund is approved, it will be issued to the original payment method. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Refunds may be reduced when an item is returned damaged, incomplete, used, or in a condition different from the condition in which it was delivered, except when the damage or defect was not caused by the customer.
Exchanges
We do not currently process direct exchanges. To obtain a different product, size, or color, request a return for the original item and place a new order after the return is approved.
Contact Information
For questions concerning returns, cancellations, or refunds, contact:
Pawtrevia
Operated by L.A. DAVID LLC
Email: support@pawtrevia.com