Shipping policy

Shipping Policy

Last updated: July 27, 2026

This Shipping Policy explains how orders placed through pawtrevia.com are processed, shipped, and delivered. Pawtrevia is operated by L.A. DAVID LLC.

Shipping Destinations

Pawtrevia currently ships to eligible addresses within the United States.

We do not currently offer international shipping. Certain remote locations, military addresses, territories, or restricted destinations may not be eligible for delivery.

Shipping Cost

We offer free standard shipping on all eligible United States orders, unless a different shipping charge is clearly displayed at checkout.

Order Processing

Orders are generally processed within 1 to 3 business days after payment is successfully authorized.

Business days do not include Saturdays, Sundays, or United States federal holidays.

Processing may take longer during:

  • Holidays and promotional periods.
  • Periods of unusually high order volume.
  • Product availability or inventory reviews.
  • Payment or address verification.
  • Circumstances outside our reasonable control.

An order confirmation email does not mean that the order has already shipped. Customers will receive a separate shipping confirmation when tracking information becomes available.

Estimated Delivery Time

After processing, standard delivery generally takes approximately:

7 to 20 business days

Delivery dates are estimates and are not guaranteed. Some orders may arrive sooner or experience delays because of carrier disruptions, severe weather, inventory availability, transportation issues, holidays, or other circumstances outside our reasonable control.

We maintain a reasonable basis for the shipping estimates published on our website. If we cannot ship an order within the promised timeframe, we may contact the customer regarding the delay and provide the option to accept the revised timeframe or cancel the unshipped order for a refund, as applicable.

Tracking Information

When tracking becomes available, the customer will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require several business days to update after the shipping confirmation is issued.

Customers can also review available order information through the order-status page included in their confirmation email.

Multiple Packages

Products may be fulfilled from different warehouses or fulfillment partners. As a result, items from the same order may arrive in separate packages and on different dates.

Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Street number and name.
  • Apartment, suite, or unit number.
  • City, state, and ZIP code.
  • Recipient’s full name.
  • Valid email address and telephone number.

Pawtrevia is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address provided by the customer.

Contact us immediately after placing an order when an address correction is required. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Undeliverable and Returned Packages

When a package is returned because of an incorrect address, failed delivery attempts, refusal, or another issue attributable to the customer, we will contact the customer to determine the available options.

Additional shipping expenses may apply when the customer requests that the package be shipped again.

Delayed Orders

A tracking update may occasionally pause while a package moves between carrier facilities. This does not necessarily mean that the package has been lost.

Contact us when:

  • The estimated delivery period has passed.
  • Tracking has not updated for an extended period.
  • The carrier reports a delivery problem.
  • The package appears to be returning to the sender.

We will review the available tracking information and contact the fulfillment partner or carrier when appropriate.

Packages Marked as Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  1. Verify the shipping address on the order.
  2. Check around the delivery location.
  3. Ask household members, neighbors, or building staff.
  4. Allow up to 48 hours, because some carriers mark packages as delivered shortly before final delivery.
  5. Contact the carrier using the tracking number.

After completing these steps, contact support@pawtrevia.com so that we can review the situation. A replacement or refund is not automatic and will depend on the carrier’s investigation and the circumstances of the delivery.

Lost or Damaged Packages

Contact us promptly when an order arrives damaged or appears to have been lost in transit.

Please provide:

  • Your order number.
  • Photographs of the damaged product.
  • Photographs of the external packaging and shipping label.
  • Any relevant carrier communication.

We may provide a replacement, refund, partial refund, or another appropriate solution after reviewing the claim.

Do not discard damaged products or packaging until the claim has been reviewed.

Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided that the order has not already been processed or fulfilled.

After processing begins, we cannot guarantee that the order can be cancelled. Once shipped, the order will be subject to our Refund & Return Policy.

Shipping Restrictions

We reserve the right to cancel orders that cannot be delivered because of carrier restrictions, product limitations, suspected fraud, legal restrictions, or an unsupported destination.

When Pawtrevia cancels an unshipped order, any payment collected for that order will be refunded to the original payment method.

Contact Us

Questions regarding shipping, tracking, or delivery may be sent to:

Pawtrevia
Operated by L.A. DAVID LLC
Website: pawtrevia.com
Email: support@pawtrevia.com